Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it,  and in its original or equally durable packaging. 

To start a return, you can contact me at art@katkristof.co.uk. Please note that returns will need to be sent to the following address:  35-37 Stables Studios, Tontine Street, Folkestone, CT20 2EN, United Kingdom

After requesting a return you will receive a return shipping label, as well as instructions on how and where to send your package. 

You can always contact me for any return question at art@katkristof.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, so that I can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, I cannot accept returns on damages not reported upon reception of the delivered art print.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it and in its original packaging or equally durable packaging. 

Refunds
I will notify you once we’ve received and inspected your return, and if approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at art@katkristof.co.uk.